Overview
In the world of customer engagement, every second counts and so does every click your agents make. That’s why we’ve reimagined the Vicidial experience with a brand-new interface designed to help teams work smarter, faster, and with a lot more comfort throughout the day.
Because let’s face it: if your agents are spending hours on the platform, the platform should work for them, not against them.
A UI Designed for Today’s Contact Centers
We’ve launched a cleaner, smoother, and more intuitive Vicidial interface that transforms the agent experience from “functional” to “frictionless.”
The benefits start from the first glance:
- A simplified layout that reduces clutter and improves focus
- Streamlined daily workflows that shorten call handling time
- A polished visual design that feels modern, familiar, and effortless
It all adds up to happier agents, fewer mistakes, and more productive shifts, the trifecta every call center aims for.
Effortless, Secure Access with Authentik Integration
Security shouldn’t slow anyone down.
With our new production-ready integration between Vicidial and Authentik, agents enjoy:
- One-click secure login
- Centralized identity management
- Smooth onboarding for new hires
- Stronger compliance and reduced IT overhead
Dark Mode: Because Agent Comfort Matters
We heard your agents loud and clear: yes, dark mode is finally here.
Designed to reduce eye strain during long shifts, especially night operations. Dark Mode gives your team a refreshing, modern interface that’s easier on the eyes without sacrificing clarity or performance.
Think of it as a small change that creates a big boost in comfort and morale.
And We’re Just Getting Started
A completely new agent interface is already on the way, one that takes modern design even further and brings a new era of usability to the Vicidial ecosystem.
If you’re looking to:
- Modernize your contact center
- Improve agent efficiency
- Enhance overall experience
- Strengthen security without complications
…then what’s coming next is built just for you.
Want to See It in Action?
We’d love to walk you through the new UI and give you a glimpse of what’s ahead.
Let’s elevate your contact center experience, one smart upgrade at a time.