Asterisk Archives - Astiostech - Blog, News and Updates

NEC exits the on premise PBX Market – What’s Next For PBX resellers or customers alike using and are considering a change

May 07, 2024May 07, 2024 admin

This article explores why BusinessTEL 2.0 is an excellent alternative to NEC PBX for Small and Medium Enterprises (SMEs). It highlights BusinessTEL’s comprehensive communication tools, cost-effectiveness, flexible deployment options, seamless integration capabilities, robust security features, and strong local support. These factors make BusinessTEL 2.0 a valuable choice for SMEs looking to enhance their communication systems efficiently and securely.

Why banks in Malaysia chose Astiosdialer for their collection and recovery business?

April 22, 2024April 22, 2024 admin

Business Requirements In a bid to enhance efficiency, a top Malaysian bank looked to adopt an autodialer solution for its collection and recovery team. Starting with 50 agents and eyeing expansion to 140+, the bank harbored concerns about the potential costs. Specifically, they worried about … “Why banks in Malaysia chose Astiosdialer for their collection and recovery business?”

Migrating from TM PRI to TM MLS – Here’s what you need to know

February 24, 2021 admin

Many companies of all sizes and functions use Telekom Malaysia’s (TM) PRI which carries voice over digital network using either copper or fiber cables into your office premises. PRI, or Primary Rate Interface carries 30 channels here in Malaysia using UK standards. There are many … “Migrating from TM PRI to TM MLS – Here’s what you need to know”

Call Conversation Recording in VICIDIAL

February 26, 2020 admin

By Default in VICIDIAL call conversation recordings name have just Full date and customer Phone. And I always change it to save all related info by using more parameters. CAMPAIGN_AGENT_FULLDATE_CUSTPHONE_LEADID It will be useful when your customer will ask to give him all related call … “Call Conversation Recording in VICIDIAL”

VICIDIAL Monitor and Barge

February 25, 2020February 25, 2020 admin

VICIDIAL Monitor and Barge Supervisors are able to Listen to Calls in VICIDIAL in Realtime if admin gave them access. To enable it when you are login as supervisor select Reports and Realtime Select “Choose Report Display Options” And Select if you want to Monitor … “VICIDIAL Monitor and Barge”

VICIDIAL Chat Log

February 24, 2020 admin

You have enabled Chat in VICIDIAL but you cant find Agent Chat Logs? Goto Reports – Admin Utilities at the bottom of the page. And search for “Agent Manager Chat Log” you can search for all chats or even for the specific chats in customer … “VICIDIAL Chat Log”

VICIDIAL CRM integration

February 23, 2020February 24, 2020 admin

You can popup your CRM page when Agents are receiving a call in VICIDIAL and pass Lead info using the POST method. if you want to pass custom fields info as well set CF_uses_custom_fields=Y in the URL as well. This setting can be set at the campaign … “VICIDIAL CRM integration”