Astiostech – Blog, News and Updates
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Back in the earlier days of the lockdown, we needed to take our teams communications a notch higher. I mean, WhatsApp was fabulous, no doubt, but there was too much noise. And not to forget, heaps of forwarded stuff that’s hardly work related that keeps … “RocketChat: This is now driving our team collaboration. Find out why.”
Read MoreIn the previous post, we learned how to write Go application that using REST API protocol to populate data. In this post, we will see how to deploy that application in Docker container by using Dockerfile. There are many benefits of deploying app in container … “Writing Dockerfile for Golang web application”
Read MoreIn this post, we are creating an API that will allow users to perform CRUD operation on the given data. Before we get begin, I’ll assume that you: Have Go installed in your system Basic understanding of Go programming language. Know how to interact with … “Write simple REST API program in Golang using Gorilla/Mux”
Read MoreGrafana is the open-source analytics and monitoring solution for every database. in this post, we will learn how to install on OpenSUSE 15.1 as it is the operating system using in VICIBOX version 9 that is the latest version when I’m writing this post. The method … “How to install Grafana on openSUSE”
Read MoreThis guide will show you how to add and configure client for your Wireguard server. Wireguard client is available on multiple platform such as Windows, Linux, Mac, iOS and Android. Full list of supported system can be found here. To connect to Wireguard server, configuration … “How to add/configure client to Wireguard server”
Read MoreHere is the script you can use to enable spy function to VICIDIAL with the phone. to spy a call conversation you can use code *1 and then the extension number to spy it. If you want to do a normal spy via panel then … “Vicidial Customised Spy function”
Read MoreBy Default in VICIDIAL call conversation recordings name have just Full date and customer Phone. And I always change it to save all related info by using more parameters. CAMPAIGN_AGENT_FULLDATE_CUSTPHONE_LEADID It will be useful when your customer will ask to give him all related call … “Call Conversation Recording in VICIDIAL”
Read MoreVICIDIAL Monitor and Barge Supervisors are able to Listen to Calls in VICIDIAL in Realtime if admin gave them access. To enable it when you are login as supervisor select Reports and Realtime Select “Choose Report Display Options” And Select if you want to Monitor … “VICIDIAL Monitor and Barge”
Read MoreYou have enabled Chat in VICIDIAL but you cant find Agent Chat Logs? Goto Reports – Admin Utilities at the bottom of the page. And search for “Agent Manager Chat Log” you can search for all chats or even for the specific chats in customer … “VICIDIAL Chat Log”
Read MoreYou can popup your CRM page when Agents are receiving a call in VICIDIAL and pass Lead info using the POST method. if you want to pass custom fields info as well set CF_uses_custom_fields=Y in the URL as well. This setting can be set at the campaign … “VICIDIAL CRM integration”
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