A Fresh New Vicidial Experience: Modern, Seamless, and Built for High-Performing Contact Centers

Overview In the world of customer engagement, every second counts and so does every click your agents make. That’s why we’ve reimagined the Vicidial experience with a brand-new interface designed to help teams work smarter, faster, and with a lot more comfort throughout the day. … “A Fresh New Vicidial Experience: Modern, Seamless, and Built for High-Performing Contact Centers”

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What the fax! Asterisk, Hylafax+, IAXModem and AvantFax for CentOS 7.x and FreePBX users

This guide attempts to walk you through installing a faxing solution on top of Asterisk that has FreePBX as it’s frontend GUI/dialplan generator. So for it to work, you need to be1) Using CentOS (this is a CentOS 7 guide btw). Tested on CentOS 7.7, … “What the fax! Asterisk, Hylafax+, IAXModem and AvantFax for CentOS 7.x and FreePBX users”

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Limiting calls by DIDs for FreePBX users, with dynamic configurable parameters (Repost)

Image Source: http://appcrawlr.com/android-apps/best-apps-restrict-access So, we had this challenge by our customer to do this as they are using PRI and supporting multiple customers. Each customer needs to be limited to n number of channels on PRI. When they were using analog that was simply straightforward, … “Limiting calls by DIDs for FreePBX users, with dynamic configurable parameters (Repost)”

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Telekom Malaysia (TM) Multi-Line SIP setup with vanilla Asterisk or FreePBX over TEL URI

Src: https://www.tm.com.my/Office/Business/SME/Solutions/Pages/Multi-Line-SIP.aspx Happy to say that we’ve successfully set up Asterisk 11 or higher with TM’s Multi-Line SIP which basically uses IMS signaling on Huawei devices used by Telekom Malaysia. We had to modify chan_sip.c and parser  files to support TEL: URI for INVITE messages. … “Telekom Malaysia (TM) Multi-Line SIP setup with vanilla Asterisk or FreePBX over TEL URI”

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